Shipping policy

Orders will be shipped out as soon as they are completed! Faster shipping DOES NOT speed up processing times. 
  • Processing Time = Production + Packaging of item.
  • Shipping = When the Package is dropped off at the post office until it gets to the customer. 

PROCESSING TIMES:

  • CUSTOM ITEMS: Ships within 10-30 Business Days (2-6 Weeks)
  • NON-CUSTOM ITEMS (NOT ON HAND): Ships within 7-12 Business Days
  • NON-CUSTOM ITEMS (ON HAND): Ships within 2-4 Business Days

SHIPPING TIMES (Chosen at checkout!):

  • USPS First Class Package: 2-4 Business Days
  • USPS Priority Mail: 1-2 Business Days
  • USPS Priority Mail Express: 1 Business Day

POLICY

  • No cancellations, returns, refunds, or exchanges. 
  • All Sales Are Final.
  • Business/Processing days are Monday- Friday, NOT Saturday & Sunday or Holidays.
  • We CANNOT specific delivery dates!! 
  • On Photo Pendants a proof will be sent out via email within 2 Business Days. The Customer Will have 2 Business days to view and approve the proof. If we do not receive a reply to the proof email within 2 business days, we reserve the right to proceed with the order.
  • Refer under each item's description for the processing/shipping times. 
  • When ordering custom and non-custom items together your full order will be shipped when your custom item ships out. If you want your in-stock item shipped out before your custom/non-in-stock item you must order them separately.
  • Chacier LLC is not liable for any lost or stolen items. Please contact USPS if your package is lost or stolen We are not responsible for lost or stolen items! Please Use: USPS Number: 1 (800) 275-8777 or USPS Email Form: https://usps.force.com/emailus/s/