Store Policies

  • No cancellations, returns, refunds, or exchanges. 
  • All Sales Are Final.
  • Business/Processing days are Monday- Friday, NOT Saturday & Sunday or Holidays.
  • We CANNOT specific delivery dates!! 
  • On Photo Pendants a proof will be sent out via email within 2 Business Days. The Customer Will have 2 Business days to view and approve proof. If we do not receive a reply to the proof email within 2 business days, we reserve the right to proceed with the order.
  • Refer under each items description for the processing/shipping times. 
  • When ordering custom and non custom items together your full order will be shipped when your custom item ships out. If you want your in-stock item shipped out before your custom/non in-stock item you must order them separately.
  • Chacier LLC is not liable for any lost or stolen items. Please contact USPS if your package is lost or stolen We are not responsible for lost or stolen items! Please Use: USPS Number: 1 (800) 275-8777 or USPS Email Form: https://usps.force.com/emailus/s/

  • For Customers With Sensitive Skin: Before placing your order please review the materials used in the product description. Our products are hypo-allergenic however, we are not responsible for allergic reactions or any kind of rash associated with jewelry wear. Should you find you are allergic to any of our products please discontinue use.

  • We stand behind the quality of our products. All purchases come with a warranty that allows for one free replacement within six months of delivery in the event of breakage or damage. To initiate a replacement, customers must provide a photo of the broken item along with their order number, which should be emailed to info@shopchacier.com
  • If you made it to this point thank you for reading use code "IREAD" for 15% off one order.